This policy explains how cancellations, returns, refunds, exchanges, and arrival-related product issues are handled.
For support, contact customer_service@pulsarfuture.com .
Joining the Pulsar F1 early-access mailing list is free and does not constitute a purchase. No refund is associated with joining the mailing list.
If an eligible order has not shipped, customers may contact support to request cancellation and refund.
Cancellation availability may depend on payment status, fulfillment preparation, the applicable sales channel, and applicable law.
If a shipment is delayed beyond a confirmed shipping window, customers may contact support to review the available options, including cancellation where applicable.
Because Pulsar F1 is an intimate personal product, we do not accept returns or refunds for opened or used products solely due to:
Unopened products may be eligible for return only where permitted by the applicable sales channel, applicable law, and Pulsar Support instructions.
Do not ship a product back unless support has provided return instructions.
If a product arrives damaged, defective, incorrect, or missing components, please contact support within 7 days of delivery.
Please include:
After the issue has been verified, Pulsar may provide troubleshooting assistance, replacement parts, a refurbished replacement unit, a replacement product, a refund, or another appropriate remedy, depending on the circumstances.
Pulsar F1 includes a 180-day limited hardware warranty starting from the delivery date.
For complete warranty coverage and exclusions, see our Warranty Policy.
Approved refunds will be issued to the original payment method where possible. Processing time may vary depending on the payment provider and sales channel.
For verified defects, shipping damage, incorrect items, or missing items, Pulsar will cover the reasonable cost of the approved remedy.
For non-quality returns accepted by a sales channel or required by applicable law, return shipping and handling responsibilities may vary.
Email customer_service@pulsarfuture.com with the relevant order information and supporting documentation.
We aim to respond within 2–3 business days.
This policy does not limit any non-waivable consumer rights that may apply under applicable local law.