This Warranty Policy explains what customers can expect if a Pulsar product has a manufacturing defect or stops working under normal use.
For support, contact customer_service@pulsarfuture.com .
For products that arrive damaged, defective, incorrect, or missing components, please also review our 7-Day Arrival Protection.
Pulsar F1 includes a 180-day limited hardware warranty starting from the delivery date.
Warranty coverage applies only to products purchased through an authorized sales channel.
The warranty does not cover:
If a product may be eligible for warranty service, contact support with:
Support will review the request and provide the appropriate next steps.
After an issue is verified, Pulsar may provide troubleshooting assistance, replacement parts, a refurbished replacement unit, a replacement product, or another appropriate remedy.
Pulsar reserves the right to determine the appropriate remedy based on the circumstances of each verified claim and applicable law.
We intend to continue providing supported firmware and software updates for supported Pulsar products at no additional software-update charge.
Availability of specific online services, third-party integrations, or AI services may depend on technical compatibility, third-party services, regional availability, and future platform requirements.
The warranty applies to the original purchaser and is not transferable unless otherwise required by applicable law.
Customers should report a warranty issue within a reasonable time after discovering it.
Email customer_service@pulsarfuture.com with:
We aim to respond to support requests within 2–3 business days.
To the maximum extent permitted by applicable law, Pulsar shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the product.
Nothing in this Warranty Policy limits any consumer rights that cannot lawfully be excluded or limited.